OneTapCrew Background Check Policy

DRAFT v0.1 — pending Florida attorney review. This is not a final agreement and is not in effect until counsel approves it.

1. Who is checked

Anyone who joins OneTapCrew as a pro — an individual, or the owner or principal of a company — must pass a OneTapCrew criminal background check before going live, and again every year. The pro or company pays $69.99 per background check. When a company sends employees or crew to a job, those people must be listed with a name, government ID photo, and face photo. If crew screening is on (the default), each assigned crew member must either pass a OneTapCrew background check ($69.99, paid for by the company) or be covered by a current company screening attestation. In an attestation, the owner signs in the app — typed name, checkboxes, and a timestamp — that the employee was already screened to the same OneTapCrew criteria (no violent felony or theft or property felony conviction in the last seven years, and no sexual felony conviction or sex offender registry placement at any time), agrees to provide the records on request, and indemnifies and releases OneTapCrew for that employee. Attestations expire in one year and may be audited or revoked by OneTapCrew staff. Clients see a badge of “Background checked by OneTapCrew” or “Screened by company,” and their names and face photos, before they arrive.

2. When a check is not passed

A check is failed if the report shows any of the following: a violent felony conviction within the last seven years; a theft or property felony conviction within the last seven years; a sexual felony conviction at any time (no time limit); or any placement on a sex offender registry, current or past (no time limit). These lookback periods and categories can be updated. The version in effect is the one published here and in the app at the time of the check.

3. Review and notices

If a report needs a closer look, OneTapCrew staff reviews it using the same rules. If we cannot approve a person to go live or be assigned, we send a pre-adverse notice and then an adverse-action notice, which is the required consumer-reporting process. Those notices are drafted and, until a live screening vendor is connected, sent as stubs for testing.

4. What screening cannot do

We're here to protect our clients, and screening reduces risk. It cannot guarantee any person's conduct, work, or insurance. Clients should still do their own checks. OneTapCrew does not employ the pro or their crew.

Questions: support@onetapcrew.com.