OneTapCrew Client Terms

DRAFT v0.1 — pending Florida attorney review. This is not a final agreement and is not in effect until counsel approves it.

1. A marketplace, not the contractor

OneTapCrew is operated by Guini Productions LLC. We run a marketplace that connects clients with independent service professionals. We do not perform the work, we do not employ the pro or their crew, and we are not a party to any contract for the job. That contract is only between you and the pro. The pro alone is responsible for the work, for their employees, helpers and subcontractors, and for any injury, damage or loss that may occur.

2. How we verify and screen — and what we cannot promise

We're here to protect our clients, and we take that seriously. We verify government ID, phone and email, we check a state license when the trade requires one, and we run a criminal background check on the person who joins as the pro, using the criteria published in these Terms and in the app. A check is failed if the person has a violent felony conviction or a theft or property felony conviction within the lookback period (currently seven years), a sexual felony conviction at any time, or any placement on a sex offender registry at any time. Companies must list who may go to a job, with a name, ID photo and face photo, so you can see them before they arrive. Assigned crew must either pass a OneTapCrew background check or be covered by a current company screening attestation that the employee was already screened to the same criteria, with records available on request and an indemnity in favor of OneTapCrew. Clients see whether a person was “Background checked by OneTapCrew” or “Screened by company.” Screening reduces risk. It cannot guarantee any person's conduct, work, or insurance. You should still do your own checks.

3. Release

You release OneTapCrew and Guini Productions LLC from claims that arise out of your dealings with a pro, their employees, helpers or subcontractors, or the work they do.

4. Limit of liability

To the fullest extent the law allows, OneTapCrew's and Guini Productions LLC's liability to you is limited to the amount you paid OneTapCrew in the twelve months before the claim. For most clients that is the yearly membership fee of $9.99.

5. Your indemnity

You agree to indemnify and hold harmless OneTapCrew and Guini Productions LLC against claims that arise from your breach of these Terms or from your contracts with pros.

6. Accounts

You must be 18 or older and give accurate information. You pick Client or Pro at sign-up and that choice is locked. Clients never see pro pricing unless they create a separate pro account. Everyone verifies phone and email. Pros submit ID, license (when required), insurance and a photo, and check “I agree,” before they can pay or go online.

7. Client membership

Clients need an active $9.99/year Verified Client membership to post jobs. Cancel any time in Settings → Plan & billing; access continues until the renewal date.

8. Pro plans

Pros subscribe to a monthly lead allotment. Getting picked depends on the pro’s profile, scores and reviews. OneTapCrew is not a party to the work contract between client and pro.

9. Conduct and reviews

Reviews must be honest and about a real job. Three declines in a week bring a private warning and lower ranking, with no public note. We may remove content or accounts that break these terms or the law.

10. Payments

Memberships and plans are processed by our payment provider (Stripe). We never store full card numbers. Demo and test mode do not take real payments.

11. Deleting your account

You can delete your account any time in Settings. We close it immediately and remove personal data, except records we must keep by law.

Questions: support@onetapcrew.com.