Frequently asked questions

A Verified Client membership is only $9.99 a year, less than 83¢ a month, and gets qualified pros brought right to your door. You can post unlimited jobs. You agree on the job price directly with the pro you pick.

Describe what you need in your own words, in English or Spanish. Our AI reads it and picks the right trade and how urgent it is, so “AC not cooling” goes to AC techs, not painters. You see the match and can change it before anyone is alerted.

Every verified pro starts as Recommended. Clients score them on 5 questions (2 points each, total out of 10). That average drives tier and ranking. High scores keep a pro in the top tiers, which are shown first. Lower scores move them to Standard.

The closest online pros whose own radius covers your address are alerted first, in seconds. Up to 5 pros can respond with their ETA and price note.

Only after you pick that pro and they accept. Before that, pros see just the neighborhood and the distance.

They have 5 minutes to accept. If they pass or are on another job, you get an alert and can pick another pro from your list.

Yes. Once your pro accepts, you see their photo and a live map while they are on the way. After you and the pro agree and you tap “Job accepted, we have a deal,” tracking and follow-up end, and the agreement is between you two. We’ll remind you to score them on 5 short questions.

We are launching in South Florida (Miami-Dade, Broward and Palm Beach), then the rest of Florida, then nationwide.

Each plan includes a set number of leads every month, with no per-lead charges. A lead is a job alert you respond to. Plan prices are shown to pros after they sign up, verify their phone and email, send their ID and documents, and are verified. You can only pay and go live after that.

Yes. While Open for work is on in the phone app, leads follow your live location. You set your own radius, from 2 to 100 miles (default 3).

The website shows your leads, jobs, profile, verification uploads and subscription. Going Open for work with live location is phone-only, so leads can follow you in the field.

Every verified pro starts as Recommended, the top tier. After you have a deal, the client scores you on 5 questions, 2 points each (Yes / Somewhat / No), for a total out of 10: showed up on time and kept them informed; quality of the work; price matched what was agreed; professional, respectful and clean; and would they hire you again. Your average out of 10 is what gets you to the highest tiers — and more, better leads. Keep your documents verified. 3 declined picks in a week means a private warning and a lower ranking.

Declining 3 picked jobs within 7 days gives you a private warning and moves you to the Limited tier, so you show lower in results until it is lifted. It is never shown on your public profile.

Yes. Send them your review link from your dashboard. They verify their phone or email and score you on the same 5 questions (out of 10). Their review shows on your profile labeled “Past client”.

A one-time $199 service: our team designs your profile with a strong description and photos and videos of your past work, so clients pick you more.

For $29 a month your profile is shown first in client results in your area. Turn it on or off any time.

Contractors against the Florida DBPR, insurance agents and adjusters against the Florida Department of Financial Services, and businesses on Sunbiz. We also verify insurance, ID, email and phone.

$4.99 a month for every pro you bring in, for as long as they stay verified and subscribed. Paid monthly by direct deposit. No cap.

Anywhere pros gather: job sites, trade associations, licensing classes, supply houses and home improvement stores.

We watch official feeds (NWS/NOAA, NHC, FEMA, SPC, NIFC, USGS). A staff member approves each zone before any alert goes to pros, and only licensed pros who opt in get storm-zone jobs.

No. We share data only with service providers that run OneTapCrew (hosting, verification, messaging, payments) and when the law requires it.

Yes. Anyone who joins as a pro must pass a OneTapCrew criminal background check before going live, and again every year. We fail a check for a violent or theft felony conviction in the last 7 years, or a sexual felony conviction or sex offender registry placement at any time. Companies list every employee who may go to a job, with a name, ID photo and face photo, so you can see who is coming. Those crew members must either pass a OneTapCrew check or be covered by a current company screening attestation. You will see a badge of “Background checked by OneTapCrew” or “Screened by company.” We are here to protect our clients, but screening cannot guarantee anyone’s conduct, and you should still do your own checks. The details are in the OneTapCrew Client Terms and the OneTapCrew Background Check Policy.