Privacy policy
Last updated Nov 13, 2026
DRAFT: pending attorney review before public launch. Not final.
Who we are
OneTapCrew connects clients with verified local service pros (contractors, trades, insurance agents and adjusters). This policy explains what we collect and why. Contact: privacy@onetapcrew.com.
What we collect
Account details (name, email, phone). For pros: photo, license, insurance and business documents we verify, and location while "Open for work" is on in the phone app. For clients: job details and the service address. Reviews you write or receive. Basic device and usage data to keep the app and website working.
Location
Pros: we use your device location only while "Open for work" is on, to send you leads near you. Turn it off any time. The website does not track pro location. Clients: we use the address you enter for a job.
What other people see
Pros see a job's neighborhood and distance. A client's exact address and phone are shared only with the pro the client picks, after that pro accepts. Clients see pro profiles: photo, verified checks, license number, ratings and reviews, and reliability notes.
Payments
Memberships and plans are processed by our payment provider. We never store full card numbers. The demo version does not take real payments.
Website forms and cookies
When you use our contact or application forms we keep what you send so our team can reply. The website uses only essential cookies and your browser’s local storage to keep you signed in and remember the demo. We do not use advertising cookies.
Sharing
We do not sell your personal information. We share data with service providers that run the app (hosting, verification, messaging, payments) and when the law requires it.
Keeping and deleting data
We keep data while your account is open. You can delete your account any time in Account › Delete account, which removes your profile and personal data, except records we must keep by law.
Children
OneTapCrew is not for children under 18.
Changes
We will post updates here and tell you in the app if anything important changes.